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Centre Supervisor

  • Location

    Birmingham

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    31364

  • Published:

    about 1 month ago

  • Expiry date:

    2026-10-14

  • Client:

    CBRE

Job Description

Role Purpose: To coordinate and deliver day to day onsite Operations and Administration.,

  • To develop and maintain the positive image of the centre in its location.

  • To maintain an awareness of and report to the Line Manager / surveyor all local issues that may impact on the value of the centre.

  • To create and maintain good relationships with all tenants through provision of a both proactive and responsive service.

  • To collate anecdotal and specific trading information from retailers for client reports

  • To maintain and develop good relationships with the Centre's service providers, local authority and any other representative bodies associated with the centre.

  • To manage service charge spend through effective use of p2p system or Yardi, (raising of Purchase Orders for goods and services, verifying invoices for goods and service relating to the site and processing for payment). To monitor spend to date against budget and advise surveyor/centre manager of any areas of concern. This also applies to the centre's car park expenditure.

  • To liaise with relevant agencies/ representative bodies and assist in the organisation and implementation of all promotional activities. Maintain marketing and commercialisation calendar, reporting on and monitoring revenue generated.

  • To liaise with resident contractors, occupier contractors and landlord appointed contractors and monitor performance as appropriate through elogbooks system.

  • To comply fully with the Health and Safety Policies of CBRE and CBRE Management Services Limited and to understand legislation relating to Health, Safety and Environment.

  • Support in the delivery end to end coordination of the CBRE permits and permissions systems for resident contractors, occupier contractors and landlord appointed contractors.

  • Coordination encompasses H&S documentation compiling, assist with scheduling of works, coordinating monitoring of works, tracking insurance levels and expiration, filing control and close out reviews.

  • Support in the delivery end to end coordination of occupier risk audits in accordance with Insurers requirements and CBRE procedures.

  • Coordination encompasses completing quarterly occupier risk audits of all centre occupiers, documenting audit results, distributing communications to occupiers where faults are noted and raising risk improvements as required.

  • To maintain comprehensive Health and Safety files and ensure all contracts are available

  • To maintain records of accidents/incidents in the centre

  • To assist in producing weekly, monthly and quarterly reports on all aspects of centre performance

  • Maintain an efficient filing system

  • To take minutes in contractor pre-start meeting meetings and type all correspondence as required.

  • To promote a pleasant working environment

  • Answering telephone, ensuring all received calls are announced and messages taking

  • Monitor car park performance on WPS system reporting to the Centre Manager.

  • Ensure smooth running of day to day admin function in terms of IT and office management.

  • Updating new Mallcom system whenever necessary and any critical comms.

  • To ensure that water meter reads are taken regularly and that information on usage is recorded.

  • Take part in centre emergency evacuations

  • Understand and apply all procedures relating to work activities

  • Able to use IT software such as Word, Excel, PowerPoint and databases

  • Understand and use industry/company specific IT applications

  • To attend and training or development courses as necessary.

  • Any other duties as directed by your Line Manager.

Employer Description

CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. CBRE Management Services Ltd. is a wholly owned subsidiary of CBRE Ltd. and we manage over 206 million sq. ft. of property in the UK. This involves over 1200 sites, 54 shopping centres and c. 17,500 occupiers from whom we collect rent each year on behalf of the clients.