8 days ago
Role Purpose: To provide proactive and efficient administrative support to the centre management team, ensuring the highest level of customer service at all times., ? To provide general administrative support to the centre management team as required eg. taking minutes at meetings, typing, photocopying, distribution of post etc. ? To promote and maintain a pleasant and efficient working environment within the scheme, and specifically the management suite, including the following: o Stationary is available o Office equipment is kept in good working order o Efficient filing system is in place, both for the physical and digital versions o General cleanliness, tidiness and organisation are monitored. ? To be the initial contact between the management office and the schemes nominated IT support provider and to assist colleagues with resolving related issues. ? To maintain the management office IT equipment inventory. ? To raise purchase orders for goods and services using the P2P (Purchase to Pay) system. ? To assist the Centre Director with the monitoring and reporting systems of the service charge budget and expenditure relating to the site. ? If relevant to the scheme to manage the petty cash for the centre, ensuring that CBRE processes are followed at all times. ? To respond to all lines of communication ensuring that all queries are dealt with or passed to the relevant person. ? To greet visitors to the management suite in a welcoming and professional manner. ? To assist the Centre Director and property surveyor with maintaining the void unit status schedule. ? To support the management of the schemes rates mitigation programme. ? To assist the team with producing weekly, monthly and quarterly reports on all aspects of centre performance. ? To maintain records of accidents/incidents at the property. ? To develop and maintain the positive image of the centre in its location. ? To maintain an awareness of and report to the Centre Director all local issues that may impact on the value of the Centre. ? To develop excellent relationships with tenants, ensuring that queries are dealt with efficiently and that they receive the highest level of customer service. ? To develop excellent relationships with key stakeholders associated with the property eg. service partners, surveying colleagues, local authority. ? To understand and comply with all Company policies, notably Health, Safety and Environmental policies. ? To assist where required with the smooth and efficient operation of the centre. ? Any other duties in accordance with the needs of the business.
? Previous administration experience in a customer focussed environment. ? IT literate, able to use MS Office and company specific IT systems. ? Able to communicate effectively verbally and in writing. ? Excellent customer service and interpersonal skills. ? Excellent organisational skills. ? Able to work as part of a team, supporting colleagues, as well as using own initiative. ? Awareness of legislation relating to Health, Safety and Environment.