about 1 month ago
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.Main DutiesTo protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presenceTo provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.To proactively deter and prevent anti-social behaviour, theft and criminal activityLiaising with the store management, Police and other external agencies when requiredUtilising conflict resolution in order to diffuse difficult situations that may arise within the workplaceEnsuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policiesTo maximise the use of BWCCTV during confrontatial siuationsReporting to the Security Operations Manager u2013 they must record, report and escalate all incidents and arrests using the process/system/technology as required throughout their shift.
The elite security officer will need to be a team player with an enthusiastic attitude.Able to work on their own initiative.Retail Security experience.Flexible Approach to work to suit the business needs with an ability to work with different teams as requiredExcellent communication skills are required both written and verbal.Capable in the use of technologyThe ability to identify triggers to conflict along with excellent mediation skillsThe ability to conduct yourself to high ethical standardsConflict resolution trainedFrontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficialA Full UK Driving licence would be beneficial
Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022u00a0Our purpose:u00a0our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022u00a0Our promiseu00a0to our people:u00a0a place to work where you can thrive and be your best every day.u2022u00a0Our promise to our customers:u00a0a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022u00a0Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 CommunicationAt Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., Itu2019s the little things that count -On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel developmentNote: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.