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Business Support Administrator

Job Title: Business Support Administrator
Contract Type: Permanent
Location: Unknown
Salary: Not Specified
Reference: WRT-2021-02-19-9CCD59B326FD
Job Published: March 02, 2021 11:54

Job Description

Job Description

As our Business Support Administrator, you will provide a business support service to the engineering operations team, to deliver a high quality, effective and efficient day-to-day management of the business operations and some human resources administrative activities. This position will report to the Senior Engineering Operations Manager in our Customer Fulfillment Center but will collaborate regularly with and seek direction on HR initiatives from the Human Resources Manager. You will also be the liaison with the International Payroll team and other Centers of Expertise, as appropriate.

Day-to-day responsibilities could include:

  • Coordinate orientation day and onboarding plans with new hires and internal stakeholders; liaise with HR team to ensure completion of employment and payroll verifications

  • Liaise with the Sobeys HR team on any coordination required to orient new hires on site

  • Liaise, coordinate and schedule training activities with the assistance of the Ocado Central Engineering training administrator

  • Support in-house health and safety tasks, reviews, and audits

  • Coordinate basic health and safety policy orientation

  • Liaise with the technology team for the provision of desktop technology; partner with security of our site, and facilities management, as needed

  • Liaise with the International Payroll team and provide any relevant information for ad hoc payroll queries as and when they arise

  • Ensure mandated e-learning is completed by employees and refreshed by all on site

  • Receive and sort mail and deliveries; liaise with accounts payable on invoicing

  • Support staff by coordinating on-site interviews and proctoring assessments

  • Support staff by coordinating team building events and employee socialization activities

  • Leverage HR experience to provide basic employee relations support to on-site management; conduct "Tier 1" employee relations investigations in collaboration with the Canadian Human Resources Manager and client HR representatives, if applicable

  • Support the Human Resources Manager, Canada by enabling managers to conduct performance and pay review meetings; advise managers on how to use and leverage Peakon, our employee engagement tool, to continually improve employee engagement and satisfaction; assist managers with their action plans and keep on track; help with site communications about Peakon and its surveys to employees and promote participation and engagement

  • Co-implement HR programs on site, as directed by the Human Resources Manager, which may cascade from our central Employee Engagement, Internal Communications, Global Mobility, HR Central Services, HR Business Partners, L&D, and the Reward teams

  • Liaise with the Canadian HR team on employee questions, escalations, welfare events, and HR administration, such as worker's compensation, LOAs, accommodations, etc; approve timecards and answer questions about scheduling

  • Collaborate with the Human Resources Manager, Canada to manage the internal communications calendar, to include updating content on RiseVision

  • Other office administration functions and special projects, as needed

  • Order office supplies and stationary for the team ensuring deliverers are ordered on time and processed

  • Ad hoc day to day administrative duties for the SEOM and Human Resources Manager as required

  • Meet and greet any Ocado guests and visitors to the site

Candidate Description

  • A college degree in business or a related field of study; two additional years of relevant work experience may be substituted in lieu of a degree

  • 1-2 years of relevant experience preferred

  • Experience working in a fast-paced and matrixed management environment preferred

  • Experience supporting hourly employees required

  • Experience working in the manufacturing, logistics, and/or warehouse industries preferred

  • Proven ability to build credibility and relationships with employees at all levels of the organization

  • Additional experience working within an office environment including administration, facilities management, finance, and/or health and safety preferred

  • Excellent communication and interpersonal skills

  • Organizational skills, with the ability to multitask and prioritize

  • A pro-active, pragmatic and creative approach to problem-solving

  • Ability to work autonomously with little direction

  • Comfortable collaborating with peers remotely and in other site locations

  • Fluency in French and English required

    Physical Activities:

  • Ascending or descending ladders and stairs.

  • Moving between worksites to accomplish tasks in tight and confined spaces.

  • Remaining in a stationary position, often standing or sitting for a prolonged period.

  • Adjusting or moving objects up to 30 pounds in all directions. Work that includes moving objects up to 100 pounds or more.

  • Communicating with others to exchange information.

    Environmental Conditions:

  • Low temperatures and noisy environments.

Employer Description

Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under and other specialist shop banners, together with its Ocado Solutions division.

The Ocado Solutions division is responsible for providing Ocado's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.

Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with Sobeys to help it redefine the grocery customer experience in Canada through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform.

Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce., This position is located in our automated warehouse facility in Pointe-Claire, QC,

What We Offer

  • Paid Vacation and Sick days; Paid personal time per year and 10 public holidays.

  • External Health Care includes : Coinsurance at 90%, prescriptions, Paramedical and other services.

  • Health Care Spending Account

  • Vision Care available; Dental Care 100% basic, 80% preventative

  • Pension Plan; 100% match up to 6% of earnings

  • Employee Assistance Program

  • Income Protection

  • Life Insurance

    Why Ocado?

    We have revolutionized the online grocery world. Our technology is at the forefront of our business and it's the people, like you, willing to challenge the norm to come up with innovative ideas that have enabled this. We offer a challenge like no other, interesting projects to work on and a sense that you are part of a team doing something different. With this being our first site in Canada, you will be part of our success in a new country, with opportunities to develop your career within a structured path, whether it be improving your technical skills and ability or progressing into management roles. So what are you waiting for?

    For a sense of who we are and what we deliver we invite you to explore online to learn more about Ocado Technology and Ocado Engineering, which directly support the Ocado Solutions division, and take the next step in what will be an amazing career with us.