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Business Services Coordinator

  • Location

    London

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF20713H

  • Published:

    about 23 hours ago

  • Expiry date:

    2023-05-26

  • Client:

    Mitie

Job Description

  • Role model behaviours to champion the one Mitie culture

  • To liaise with relevant work streams to ensure the smooth running of day to day operation in designated building(s)

  • Maintain strong, positive relationships with colleagues and stakeholders and amplify any information which may affect the working environment

  • Once relevant qualifications have been achieved (IOSH), show vigilance and a pro-active approach to ensure a safe working environment for all building occupants

  • Working with relevant work streams to set and maintain high standards so that colleague expectations are met in conjunction with Line Management

  • Resolution of any logistical issues and escalation to appropriate person(s)

  • To work within the Property service teams providing the best support possible

  • Uphold the vision and values of SKY and MITIE in all actions and behaviours,

  • Support various buildings in the London and South region including sites Brick Lane, Westminster, Brentwood and fluid support on various other sites

  • Attend to any building specific requirements as agreed with Line Management prior to undertaking new responsibilities within buildings

  • To complete floor walks and audits in selected areas to ensure operational readiness (eyes and ears of Property service teams)

  • Coordinate and schedule small to mid-size projects and renovations.

  • Once relevant qualifications have been achieved (IOSH), monitor and maintain compliance with Health and Safety providing a safe working environment for the team

  • Represent PSG in inter-departmental meetings to support and facilitate communication and action between departments

  • Maintain and update administrative policies and processes, including work requests, system data, and building operating procedures in conjunction with Line Management (Pest Portal, Spark etc.)

  • Champion the principals of '5 star experience'.

  • Provide building updates to Line Management and trend monitor any shortfalls from service streams

  • Supervise/Escort various contractors to ensure work is being completed to a satisfactory standard (eg. Pest Control Visits)

  • Follow up with and investigate any potential complaints to ensure a resolution is found quickly and service streams are re-educated or escalate accordingly

  • Assist with the delivery of projects by liaising with colleagues with quotes and timeframes to complete potential work in conjunction with Line Management

  • To provide assistance with high profile guests and events where required

  • Provide guidance and assistance if possible for colleague issues with equipment or liaise with relevant work streams to resolve the issue (eg. MFDs and AV support)

  • Play an integral part of the management of communal floor areas, staircases, homezones, engaging with the relevant service teams as appropriate

  • Proactive escalation of any issue to helpdesk, ownership of communication process regardless of service provider

  • Flexible working champions - e.g. clear desk policy monitoring

  • To undertake any reasonable request from Line Management

Candidate Description

  • Ability to influence and engage senior stakeholders

  • High level influencing and communication skills

  • Ability to multi task, work well under pressure and ability to use own initiative

  • Good presentation skills both internally and client facing

  • Excellent organisational and administrative skills

  • Good verbal and written English

  • Attention to detail

  • A friendly, helpful and confident personality

  • A willingness to change with the company requirements, and a desire to continually improve

  • Confident working on own initiative and proactive in decision making

  • Dedicated attitude, ability to lead a team, and flexibility within the team to support colleagues

Employer Description

Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave: + We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. + We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie + We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. + Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. + Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.