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Business Assurance Specialist - Global Voice Portfolio

Job Title: Business Assurance Specialist - Global Voice Portfolio
Contract Type: Permanent
Location: Manchester
Salary: Not Specified
Reference: 151003
Job Published: March 07, 2021 11:53

Job Description

Candidate Description

  • Has focused SME knowledge of Voice related products and service delivery and has end to end ownership of assessments, assurance controls, 2nd line control coverage and exception management across all process touch points

  • Has knowledge of end to end traffic journey and systems across various platforms (e.g. Network Switch, mediation, rating to Bill)

  • Has experience of Billing systems migrations

  • Uses advanced business assurance knowledge to carry out coverage and risk assessments, analytical data capture, design, engagement and controls development

  • Identifies key opportunities for improvement and transformation, at both operational and strategic level and drives implementation.,

  • Planning and scheduling

  • Product and service knowledge

  • Risk management

  • demonstrable telco experience in: business assurance, risk, compliance, voice usage mediation, rating and invoicing, business operations, audit or billing roles, and/or contract management.

  • Demonstrable Business/Revenue Assurance industry experience

Employer Description

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (