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  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:


Job Description

  • Greets and serves customers, promotes coffee consumption by educating customers on coffee types.

  • Prepares, serves and sells a variety of hot drinks, along with pastries and cookies. Operates coffee grinding and brewing equipment and accessories.

  • Ensures food is correctly and safely prepared in line with the HACCP regulations

  • Ensures that standards of service required by the contract are maintained and that work is carried out safely

  • Ensures stock is safe from pilferage by maintaining close vigilance, and challenging non-payment

  • Manages inventory of supplies to support all stock controls protocols

  • Contributes to the team performance of the Catering Department to ensure the provision and maintenance of a high quality, cost effective service with the highest standards of cleanliness

  • Operates a computerised Point of Sale system/cash register & adheres to all cash handling procedures.

  • Contributes to the development of best practice within the department and ensures the department's philosophy of quality care and customer service is reflected in practice.

  • Ensures compliance with all Food safety requirements.

  • Ensures all policies and procedures are strictly adhered to. Takes reasonable care for the health and safety of themselves and others.

  • Carries out ad-hoc tasks as required by their supervisor to ensure the hospital remains contractually compliant

  • Provides a great level of customer service to all patients, staff and various stakeholders


  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as; expresso, expresso lungo, caffe latte, and cappuccino.

  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.

  • Maintains safe and healthy work environment by following organisation standards and sanitation regulations.

  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies.

  • Generates revenues by attracting new customers; defining new/expanded services and products.

  • · Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • Welcomes customers by determining their coffee interests and needs.

  • Educates customers by presenting and explaining the coffee drink menu; answering questions.

  • Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up

  • Exhibits a cheerful and helpful manner while greeting guests and preparing their orders

  • Uses Point of Sale system/cash register to accurately record and process payments.

  • Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during their shift.

  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

  • Ensures rubbish is regularly removed from areas and in the correct waste streams

  • Maintains vigilance for pests & reports any non-conformance to the Manager

  • Ensures all food is stored safely and at the correct legal temperatures.

  • Ensures all equipment is washed correctly and where permitted with the use of a dishwasher

  • Promptly and accurately completes due diligence and other food safety documentation.

  • Reports any safety deficiencies, incidents, near misses, ill health and environmental incidents to their manager.

  • Ensures company safety arrangements and procedures are followed at all times. Brings any apparent deficiencies in systems of work or equipment provided to the attention of the Manager

  • Complies with standards as set up in the company procedures and through training delivered.

  • Undertakes additional duties as required by their supervisor in line with capabilities.

  • Communicates effectively with all the teams to ensure there is a seamless way of working across the contract.

  • Brings to life the Mitie values daily and demonstrates the exceptional everyday.,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security:

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents;

    Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.