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Assistant Service Support Manager

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 22 hours ago

  • Expiry date:


  • Client:


Job Description

To assist the Service Support Manager (SSM) with the day-to-day responsibilities, overseeing the team, liaising with the client and providing stable leadership within the Scottish Parliament, Edinburgh. Critical to the success of this role is the ability to work in a strong team environment and be flexible in your approach to work. Main duties are (but not unlimited to):

  • Providing hands-on leadership & direction to all operatives.

  • Overseeing day-to-day operations on site.

  • Organising/updating work schedules.

  • Managing payroll system.

  • Managing stock including processing of orders via online system.

  • Aid in hiring, training & developing new operatives.

  • On-going training & coaching of operatives.

  • Maintaining & encouraging a safe & healthy working environment.

  • Ensuring a high & consistent standard of customer service at all times.

  • Initiating & driving innovation for both team & client.

  • Assisting the SSM in organising, planning & implementing work for major events, planned periodic maintenance, etc.

  • Ensuring all policies are maintained in a style that follows Company & site best practices.

  • Able to generate a "high trust" culture with both client & team.

  • Complete tasks assigned by the SSM or client accurately & efficiently.

  • Support the SSM and/or client as needed including willingness to occasionally work backshift or nightshift as required.,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents;

  • 5 year checkable history to comply with SPCB security vetting (required for working on site)

Candidate Description

  • 2+ years experience as Senior Supervisor or Assistant Manager within contract cleaning industry.

  • Proven leadership skills.

  • Sound understanding of H&S & HR practices.

  • Strong interpersonal & communication skills.

  • Ability to communicate effectively with a range of individuals & roles.

  • Ability to lead & motivate staff through effective performance management.

  • Comfortable using computer systems including Microsoft Windows, Excel & PowerPoint.

  • Ability to manage own time & workload effectively.

Employer Description

Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

  • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

  • We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

  • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

  • Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.