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Area Facilities Manager

Area Facilities Manager

Job Title: Area Facilities Manager
Contract Type: Permanent
Location: Suffolk
Salary: Not Specified
Reference: col-narrow-, 2041478
Job Published: June 19, 2021 12:52

Job Description

Job Description

The role: Area Facilities Manager (AFM) The purpose of our area facilities manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant.

You have management and overall responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards.

Key responsibilities are as follows:

Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers and your team to deliver the target working environment

Responsible for health and safety compliance onsite, including that of third party service providers and maintenance records. This includes ensuring that BT are regularly updated

Preparation, control and monitoring of the service agreement in accordance with the BT contract and associated budgets

Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained, and continuously improved for the full range of buildings and services

Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports

Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture

Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable

Ensure fire and other evacuations are carried out on a regular basis in accordance with health and safety requirements

Liaise with local authorities as appropriate

Proactively manage risk and deal with insurance issues relating to your cluster

Manage major work programmes on site, acting as the liaison point for all parties involved

Produce management reports in accordance with the needs of the business

Play a lead role in the management and control of incidents (e.g business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and PFS business

Develop an exceptional partnership with ISS and PFS colleagues to deliver and improve appropriate workplace environments collaboratively

Work with the procurement department to ensure compilation of external contracts

Work with the CFU, waste champions and yard marshalls, to comply with the CBRE and BT waste management policy

Candidate Description

Previous facilities management experience, this includes line management responsibility and contractor management

Excellent customer service, interpersonal and communication skills

High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified

The ability to understand complex problems and make recommendations whilst remaining calm under pressure

Able to demonstrate an empowering and inspiring leadership style

Strong commercial acumen is essential, and experience of managing a P&L is preferable

Analytical skills, competent in performance management - analysis and reporting techniques

BIFM qualification desirable

Employer Description

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

We encourage new ways of working, driving innovation, whilst always living to our RISE values.