Apprenticeship Performance Administrator
|Job Title:||Apprenticeship Performance Administrator|
|Job Published:||February 25, 2021 11:54|
Identify missing/incomplete paperwork - chase and escalate where appropriate and upload onto Maximo.
To support the Admin and Helpdesk team.
To support Admin & Helpdesk manager, undertaking tasks as required within role competencies and own skillset.
Booking access for PPM visits with sites.
Complete Asset uploaders to work with Operational Team to ensure Maximo system is up to date with customer asset lists.
Utilise internal reports to comply with contractual KPI's.
Performance (trackers) updates/Reports when required
Assist with ad-hoc duties as and when required. General duties to include the support and ownership towards :-
Answering the telephone and address enquiries, logging customer calls.
Raise reactive call outs on Maximo along with quotations/cost estimates to the client.
Raise Purchase Orders.
Approve To Pay purchase orders on a periodic basis throughout the week.
Co-ordinate subcontractor reactive calls ensuring that calls are promptly responded to and closed off.
Liaise with Subcontractors regarding Reactive & Quoted Works where necessary.
Performance (trackers) updates/Reports when required.
Maintain good communications with the client and internal teams at all times.
To undertake additional duties in line with capabilities as required.
Ensure that all training is attended and completed in line with company and individual requirements.
To ensure that all documentation relating to the administration are uploaded and attached to all Work Orders in Maximo/central files; to provide record keeping and visibility to the Client, Operations Teams and Management Teams.,
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Must have a flexible approach to working
A knowledge of the hard services and facilities management sectors is desirable
Ability to manage own time and prioritise workload
Relationship building skills - in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required
Ability to work on own initiative to a high level of accuracy and to meet deadlines
Customer Care - Capable of delivering results and meeting customer expectations
Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises
Attention to Detail
An understanding of compliance in terms of statutory, mandatory and routine maintenance
Strong IT skills including Excel
Ability to work to KPI's Maximo Knowledge preferred but not essential
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