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Application Support Advisor

  • Location

    Manchester

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF23474I

  • Published:

    1 day ago

  • Expiry date:

    2027-07-24

  • Client:

    Mitie

Job Description

Effectively support Technical Services to provide resolution or direct appropriately to ITu00a0Technical SupportProvide technical support and guidance to the front line on TS application, liaising with 3rd parties where requiredTesting guidance and support on upgrades etc.Delivering regular and customised training to teams within the businessPreparing maintenance plans and upgrading schedules for the organisation's systemsDeveloping adhoc reports for teams across the businessManaging ticketed query system and ensuring comprehensive database of queries and resolutions are kept up to dateMaintaining and updating technical documents and procedures, Person SpecificationExcellent IT knowledge, including but not limited to being proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)A team player who is able to confidently interact with others, but who is also able to work independentlyA logical thinker with excellent organisational skills and the ability to prioritise workloadAccuracy and attention to detailAbility to liaise at all levels using tact and diplomacyStrong communication and interpersonal skillsExperience of daily interaction with the internal customer on all levelsCustomer focusedExcellent problem solving skillsReliable, flexible and punctualEnthusiastic with a positive u2018can dou2019 approachHealth and Safety responsibilitiesFollow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information SecurityEnsure compliance with Mitie's information security procedures in all activities;Proactively identify and report security risks to your manager;Report actual and suspected security incidents;u00a0Benefits of working at MitieYouu2019ll get access to a full range ofu00a0fabulous benefits, includingDiscount on 100s of high street retailers through ouru202fMiDealsu202fappu202fu00a0Cycle to work schemeu202fu00a0Mitie Choices, which gives you the chance to purchase flexible benefits including additional holiday, dental care, and interest free loans for technology to name a fewu202fu00a0Freeu00a0Life Assurance Coveru202fu00a0Options to use our confidential Employee Assistance Programme and 24/7 virtual GP service for you and your household.u202fNoteThis job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.u00a0

Candidate Description

No specific qualifications required.

Employer Description

Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022u00a0Our purpose:u00a0our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022u00a0Our promiseu00a0to our people:u00a0a place to work where you can thrive and be your best every day.u2022u00a0Our promise to our customers:u00a0a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022u00a0Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 CommunicationAt Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.