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AppleCare Services (ACS) Program Manager, London

Job Title: AppleCare Services (ACS) Program Manager, London
Contract Type: Permanent
Location: London
Salary: Not Specified
Reference: 200216635
Job Published: February 24, 2021 11:53

Job Description

Job Description

The people here at Apple don't just build products - they create the kind of wonder that's revolutionised entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple's Sales organisation generates the revenue needed to fuel our ongoing development of products and services The AppleCare Services Program Manager is responsible for the development and management of the AppleCare Services product within the AppleCare Sales Programs organization. In addition to being part of the AppleCare Business Development team, this person will interface with Apple's sales team, legal and finance organizations, field service and channel solutions organizations, external insurance and resale partners, and other Apple organizations supporting these programs., Creation and implementation of programmatic roll-out, resources, documentation, administration, compliance, communications, and performance in support of the implementation of AppleCare Services. Build, manage, and communicate readiness plans for partner launches. Conduct and action postmortem assessments to improve future program implementations. Construct program offerings through an understanding of sales objectives, trends, leadership requests, market research, and channel performance. Management of program operations, such as program scope, KPIs, coverage data, communications, and action plan tracking. Delivering program development resources, such as training content, engagement activities, communications to participants, and program updates. Establishing and reporting on key performance indicators, in order to track program results to the intended business outcomes. The results will then be used to inform future program development. Spearhead the cross-functional review and involvement in programmatic resources. Communication and reporting of program performance to leadership teams, finance, external partners, and cross-functional partners.

Candidate Description

  • excellent communication and interpersonal skills

  • advanced analytics and reporting skills

  • background in consumer electronics or carrier business development

  • strong program management experience

  • functional experience with database and reporting systems

  • ability to work in a dynamic environment, Degree educated