about 16 hours ago
Working with the Central MI & Insights Team the role will be responsible for the delivery of Operational reporting and analytics for a number of contracts. Using data and MI to assist with delivering operational solutions and visible support to the business and our clients. Presenting reports & insight that will drive tangible value and change both internally and externally.
Support business and contract goals through the use of data and analytics to drive and help manage positive performance and the achievement of current objectives and targets. Overall using data to support of the contract and business wide strategy.
This role will transition to support the development and adoption of Mozaic, Mitie's award winning analytics portal.
Deliver operational reporting to drive performance and compliance highlighting trends and issues, and advise improvement measures as appropriate.
Investigate and resolve any data issues that arise, monitor the quality and accuracy of data to meet reporting requirements whilst ensuring data integrity.
Undertake projects in support of the Operational MI team, as directed.
Interact and build relationships with stakeholders to provide appropriate insight based on the reports and recommendations to improve reporting processes.
Assist with the implementation of change initiatives where necessary, and embed Mitie values and standards.
Promote best practice and consistency across the team.
Attending team and client meetings to understand requirements, flexible to travel on occasion,
We treat all colleagues with respect
We challenge people when they don't do the right thing
We welcome advice from anyone that might improve what we do
We are open and honest
We think safety and always follow rules for safe working
Helpful - We go out of our way to make a difference
How we behave…
We work with each other to achieve the best for clients and for Mitie
We share information to help colleagues succeed
We build great relationships
Our first response to requests will always be positive
We look out for each other, never walking by unsafe actions or situations,
Follow Group and company policies and procedures at all times
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
Use all work equipment and personal PPE properly and in accordance with training received
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents
Analysing & Reporting
Proven track record of delivering value add in an analytical team(s) with at least 2yrs experience in similar roles
Competent user of Excel, with ability to manipulate data from different sources into a usable format using formulas, pivot tables and chart tools. VBA desirable.
Microsoft Power BI experience & understanding of data language, SQL are an advantage
Must have good analysis skills to produce practical solutions to a range of problems
Interacting & Communicating
The ability to establish good relationships with internal and external team members
Must be able to work as part of a team and co-operate within a team ethic
Self-motivated and proactive
Excellent presentation skills both internally and client facing with proven track record of delivery high profile presentations
Efficient requirement gathering
Resilient, with ability to influence key decision makers and quickly build credible relationships with senior management and to challenge when necessary.
Adapting & Performing
Adapts to changing scenarios and is accepting of new ideas and change initiatives
Accepts and tackles demanding goals with enthusiasm
Flexible, adaptable and ability to travel on occasion.
Articulate, adaptable communication style.
High levels of attention to detail
Process awareness and continuous improvement mindset,
We support and encourage each other to develop
We lead by example
We set clear expectations
We listen to and learn from others
We learn from mistakes and incidents to prevent recurrence
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.