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  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 16 hours ago

  • Expiry date:


  • Client:


Job Description

Working with the Central MI & Insights Team the role will be responsible for the delivery of Operational reporting and analytics for a number of contracts. Using data and MI to assist with delivering operational solutions and visible support to the business and our clients. Presenting reports & insight that will drive tangible value and change both internally and externally.

Support business and contract goals through the use of data and analytics to drive and help manage positive performance and the achievement of current objectives and targets. Overall using data to support of the contract and business wide strategy.

This role will transition to support the development and adoption of Mozaic, Mitie's award winning analytics portal.

  • Deliver operational reporting to drive performance and compliance highlighting trends and issues, and advise improvement measures as appropriate.

  • Investigate and resolve any data issues that arise, monitor the quality and accuracy of data to meet reporting requirements whilst ensuring data integrity.

  • Undertake projects in support of the Operational MI team, as directed.

  • Interact and build relationships with stakeholders to provide appropriate insight based on the reports and recommendations to improve reporting processes.

  • Assist with the implementation of change initiatives where necessary, and embed Mitie values and standards.

  • Promote best practice and consistency across the team.

  • Attending team and client meetings to understand requirements, flexible to travel on occasion,

  • We treat all colleagues with respect

  • We challenge people when they don't do the right thing

  • We welcome advice from anyone that might improve what we do

  • We are open and honest

  • We think safety and always follow rules for safe working

    Helpful - We go out of our way to make a difference

    How we behave…

  • We work with each other to achieve the best for clients and for Mitie

  • We share information to help colleagues succeed

  • We build great relationships

  • Our first response to requests will always be positive

  • We look out for each other, never walking by unsafe actions or situations,

  • Follow Group and company policies and procedures at all times

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment

  • Use all work equipment and personal PPE properly and in accordance with training received

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents

Candidate Description

Analysing & Reporting

  • Proven track record of delivering value add in an analytical team(s) with at least 2yrs experience in similar roles

  • Competent user of Excel, with ability to manipulate data from different sources into a usable format using formulas, pivot tables and chart tools. VBA desirable.

  • Microsoft Power BI experience & understanding of data language, SQL are an advantage

  • Must have good analysis skills to produce practical solutions to a range of problems

    Interacting & Communicating

  • The ability to establish good relationships with internal and external team members

  • Must be able to work as part of a team and co-operate within a team ethic

  • Self-motivated and proactive

  • Excellent presentation skills both internally and client facing with proven track record of delivery high profile presentations

  • Efficient requirement gathering

  • Resilient, with ability to influence key decision makers and quickly build credible relationships with senior management and to challenge when necessary.

    Adapting & Performing

  • Adapts to changing scenarios and is accepting of new ideas and change initiatives

  • Accepts and tackles demanding goals with enthusiasm

  • Flexible, adaptable and ability to travel on occasion.

  • Articulate, adaptable communication style.


  • High levels of attention to detail

  • Process awareness and continuous improvement mindset,

  • We support and encourage each other to develop

  • We lead by example

  • We set clear expectations

  • We listen to and learn from others

  • We learn from mistakes and incidents to prevent recurrence

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.