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Account Manager

  • Location

    Unknown

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF23396H

  • Published:

    about 1 month ago

  • Expiry date:

    2022-10-27

  • Client:

    Mitie

Job Description

u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 The Account Manager will be responsible for delivering a solution which has ownership of the strategic interface with the client and development of key stakeholder relationships at its heart.u00a0 The result will beu00a0 cultural alignment with the client, service excellence and quality performance management, as well as the capability to maximise value add, synergies and future opportunities.Working in partnership to ensure delivery of the business plan, maximising operational and financial performance to ensure budgets are achieved/exceeded.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 The Account Manager will own the development of the contract into a fully integrated solution for the customer.Develop a robust business strategy, which develops the account into a 'best in class' example to be admired by the industry - demonstrating the value and transformational change that unitary management offers.u00a0Main dutiesu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Assuming P&L responsibility for the account, the appointed candidate will lead the overall management of the performance, operational and financial aspects of the account.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 As the primary client interface, you will build strong and sustainable relationships with senior Client stakeholders and suppliers, and leverage those you have internally to ensure you always profile best practice from across the business.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Drive total ownership of the contract u2013 with measurable and sustainable improvements to the efficiency and consistency of service delivery.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Champion a culture of customer service excellence, innovation, operational focus and performance measurement and lead by your own example.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Target new opportunities through regular high level contact reviews with the customer, supporting the business development team in u2018closing the dealu2019 with the customer.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Maximises the life cycle of a client through integrating themselves at a high level into the philosophy & culture of the customer, and aligning themselves with their business drivers, enabling them to identify and secure additional work or new opportunities for the contract or the wider Mitie.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Promotes enhanced/ new product delivery to current and future clients based on an understanding of the impact of research and development, legislation and increased environmental awareness on the sector.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Actively promotes the capability of Mitie as a whole with the customer in a way that reinforces both the Mitie businesses u2018brandu2019.Customer Relationship Managementu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Demonstrates an awareness of clientu2019s financial status, monitoring and managing risk in this respect.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Promotes the care of our customers as an integral part of the culture.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Identifies common trends from the various channels of customer feedback and uses these to drive through improvements both within the contract.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ensures that the way the contract portrays itself to its customers, in all forms of communication/interaction is consistent and reflects Mitie vision, objectives and brand.Business Planningu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Develops and maintains improvement plans, both in the short and longer term, to ensure existing and future delivery keeps one step ahead of our competitors (differentiation), bringing u2018added valueu2019 to our customers and Mitie.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Understands how market trends are likely to impact on the sector and customers and puts plans in place to address these.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Clearly defines these approaches for inclusion in their contract business plan.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Defines opportunities to expand the portfolio of service lines for short, medium and long term, with progression to broaden the scope of services from a facilities management perspective.Contract Deliveryu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ensures all risks are identified and managed to minimise their impact on the contract.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ensures the contract in conjunction with the operation teams provides a safe working environment, through the pro-active management of Safety, Health and Environment, ensuring all legislative & company policies, processes and procedures are strictly adhered too.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Keeps an u2018overviewu2019 on contract delivery both from a commercial perspective, identifying potential problems early, giving the necessary management support to put them back on track.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ensures u2018open and honestu2019 financial and management reporting at contract level which are accurate and appropriate for use in the corporate management of the Company.Financeu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Quantifies and demonstrates where and how an activity has u2018added valueu2019.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Manages the development of annual budget plan, adhering to Company guidelines and timescales, ensuring it reflects an accurate financial picture for the coming year.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ensures u2018open & honestu2019 financial reporting to the centre, including the appropriate release of provisions, thus ensuring the corporate management teams have an accurate financial picture of the business.Information

Candidate Description

Technologyu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Identifies and drives through improvements that makes optimum use of technology and the companies Information Systems (e.g., Oracle, SAP HR & Payroll, Intranet, Internet, ERP, Handhelds, Trackers etc.).Teamworku00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Willingness to work well in a team; encourages and adopts team goals; understands and appreciates othersu2019 roles; learns from others; actively encourages teamwork, by providing support and assistance to others:u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Works well with others in the team, encouraging harmony.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Easy relationship with others, often consults with them.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Remains emotionally detached from disputes and avoids creating further divisions.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Understands the personal needs of others and takes account of these when dealing with them.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Actively works towards team goals and understands how these align with Mitieu2019s business objectives.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Helps release tension and give constructive feedback.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Actively improves the performance of others by providing them with help and support when they need it.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Co-operates and openly shares knowledge and information with others.Health and Safetyu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ensure Group and company safety arrangements and procedures are followed at all times.u00a0u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Report any apparent deficiencies in systems of work or equipment provided that may present an unnecessary danger or risks to health and safety.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Use all work equipment and personal PPE properly and in accordance with training received.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Report any accidents, near misses and cases of ill health to the Line Manager.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Assist the company during investigations of accidents and safety related incidents.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Work safely at all times giving due consideration for the safety of others.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Notify line management of safety training needs.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Assist the business in improving safety systems and performance through consultation, co-operation and communication.u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Inform the line manager of any physical or mental condition that affects the ability to work safely.Professional Conductu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals., Energetic and determined, with a strong desire and focus to deliver added value and exceed clients and Mitie business targets.Demonstrable P&L experience and a high degree of commercial acumen to play a full part in directing and leading the growth of the business.u00a0Demonstrate ability to build target setting in the organisation, making it part of the culture, encouraging colleagues to excel in order to achieve.Technically capable, commercially aware and with the ability, gravitas, resilience and presence to inspire and influence those around them.Entrepreneurial, self-motivated and possessing the emotional intelligence to succeed within a corporate environment.

Employer Description

Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.