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Account Director - FM

Job Title: Account Director - FM
Contract Type: Permanent
Location: Unknown
Salary: Not Specified
Reference: WRT-2020-10-16-6BA498B75543
Job Published: October 17, 2020 00:01

Job Description

Job Description

As an Account Director you will have full ownership of the operational management and delivery of all facilities management services delivered throughout an account, including the management of customer interface and guaranteeing an appropriate and timely response to all client concerns whilst always working to ensure continuous process improvement.

Candidate Description

This is an active and visible client facing role which is responsible for implementing and safeguarding best practice for all commercial activity relating to contract, as well as effectively managing specialists and suppliers to ensure KPI and SLA targets are delivered.

To be successful, you will already be an experienced FM Account Director who is operationally accountable for either a single large account (£3-5 million) or a portfolio of accounts to a similar value and have full Profit and Loss Responsibility for the Account/s, with a strong technical / TFM background.

Alongside this you will have a solid understanding of contract law and the implications on operational deliverables, good financial acumen with experience of managing P&L and using finance and CAFM tools.

You will have a passion for customer service excellence coupled with excellent communication and influencing skills with the ability to effectively lead, motivate and engage teams to deliver.

Employer Description

Wates Group was established in 1897 and it is now one of the largest, most successful family-owned private construction, development and property services companies in the UK.

We employ circa. 3,500 people, working with a diverse range of clients and partners from across the public and private sectors. Our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow.

We offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. Learning and development activity is aligned with our business priorities and in 2019 we invested c.£1.2m in 6,741 training days. As a responsible and inclusive employer, we are committed to equality and proud to have been recognised for this through a range of accolades including gold accreditations with both Investors in People and C2E (Committed to Equality).

Our In-house Recruitment Team embrace diversity and are focused on finding the best people to join us here at Wates.