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Tesco Colleague - Customer Service Desk - Kidlington Superstore

Job Description

Job Description

  • Knowing your customers and serving them with passion and pride; giving great natural service.

  • Passionate and knowledgeable about the products and services within my store.

  • Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.

  • Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.

  • Accurately recording any customer details and treating this information confidentially.

  • Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.

  • Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.

  • Accurately recording and processing returned items from customers.

  • Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.

  • Controlling keys that may be stored at the desk correctly.

  • Liaising with Shift Leaders, Managers and Security, communicating clearly.

  • Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.

  • Working across the store in our service, picking and replenishment areas where required.

  • Handling products with care to maintain quality and ensure they reach customers in the best condition.

  • Being yourself, living our values, making everyone feel welcome and always following our policies.

Candidate Description

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride

  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip

  • To take the initiative and make decisions that are right for our customers

  • Work well within a team and communicate openly with others

  • Build relationships with colleagues to create a team spirit, having fun and celebrating success

  • Be at work on time, well presented and ready to be a brand ambassador

Employer Description

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

Please note

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.