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Technical Service Manager | S2 | Service Design Management | Milton Keynes / Hybrid

Job Description

Job Description

Our aim is to introduce services for customers and colleagues without issue and to ensure that all the supporting functions are present and aligned with the expectations. Ensuring that all supporting artefacts are produced, and any underpinning 3rd party contracts are appropriately provisioned against prior to giving the green light for go-live.

We are constantly challenging traditional ways of thinking and looking for new ways to help our customers, this approach is reflected in our exceptional people. We are a motivated team with big goals, so we seek individuals who are truly passionate about their work and possess the enthusiasm and aim to make things happen

The difference you'll make.

  • Acting as a technology specialist, a key point of contact for all SGT related services, contracts and technologies

  • Establishing and maintaining a strong ITSM discipline for the critical services with SLAs, metrics and targets

  • Specialising in vendor management, having knowledge to run a managed service provider and to have a sound understanding of how the function serves the business stakeholders.

  • Understanding and leading the technology roadmap in-line with the IT and Service Strategy

  • Working in collaboration with Aquanima, CDS&P, and Legal, responsible for financial contract negotiations with the supplier, ensuring optimal outcomes for the bank commercially, delivering excellent customer service and performance and risk management

  • Ensuring that all IT Implementations deployed into production maintain a high level of adherence to the SDM framework and for all the ongoing key ITIL processes., This role is currently subject to hybrid working patterns between home and our offices in Milton Keynes with days spent in the office to be agreed with your Line Manager.

Candidate Description

  • Understanding of Cloud Technologies, Agile project methodologies and the ITSM framework

  • A proven ability to manage Business Services throughout all the lifecycle phases

  • Experience of successfully analysing, developing and implementing projects, changes and agile releases

  • Strong relationship and influencing skills; together with the ability to work closely with Technology teams during all project delivery phase

  • Strong governance and process adherence; with the ability to deliver an excellent customer service experience.

  • Represent Service Design Management in all forums and all levels within the organisation

    It would also be nice for you to have.

  • Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the Technology teams and the wider organisation/group.

  • Experience in moving technology to public cloud

  • Demonstrable IT Implementations experience ensuring what is deployed into production maintains a high level of adherence to the SDM framework for all the ongoing key ITIL processes

Application Description

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.

Employer Description

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander, and we will provide you with knowledge to help you manage risks in your role.