An exciting opportunity has arisen within our Fraud Complaints team.
As a Fraud Complaints Advisor you will play a vital role in helping to protect our customers each day, keeping them safe by providing education, making risk based decisions, and fixing things where they have gone wrong, doing this using your natural empathy, listening skills and passion for delivering a service that is second to none.
The difference you'll make.
Responding to customer complaints received by phone and letter
Displaying strong customer service skills with the ability to listen to our customers and a desire to put it right at the outset
Demonstrating of Santander's behaviours, with a clear focus on empathy and ownership
Acting as an advocate for their customer and work passionately to offer them a resolution that is simple personal and fair
Taking ownership for own development needs
What you'll bring.
Experience of working within a customer services role either within an inbound or outbound environment
First Class product knowledge and understanding of internal processes and procedures
Experience of complaint handling and Fraud knowledge ideal however not essential as training will be provided
Working knowledge of our customer portals
Excellent communication skills in a written and spoken capacity
Good general knowledge of Santander products and services
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at firstname.lastname@example.org or call 0870 414 9080.