Back to Job Search

Technical Complaints Investigator | S1 | Complaints | Bootle or Glasgow

Job Description

Job Description

An exciting opportunity has arisen within our Fraud Complaints team.

As a Fraud Complaints Advisor you will play a vital role in helping to protect our customers each day, keeping them safe by providing education, making risk based decisions, and fixing things where they have gone wrong, doing this using your natural empathy, listening skills and passion for delivering a service that is second to none.

The difference you'll make.

  • Responding to customer complaints received by phone and letter

  • Displaying strong customer service skills with the ability to listen to our customers and a desire to put it right at the outset

  • Demonstrating of Santander's behaviours, with a clear focus on empathy and ownership

  • Acting as an advocate for their customer and work passionately to offer them a resolution that is simple personal and fair

  • Taking ownership for own development needs

    What you'll bring.

  • Experience of working within a customer services role either within an inbound or outbound environment

  • First Class product knowledge and understanding of internal processes and procedures

Candidate Description

  • Experience of complaint handling and Fraud knowledge ideal however not essential as training will be provided

  • Working knowledge of our customer portals

  • Excellent communication skills in a written and spoken capacity

  • Good general knowledge of Santander products and services

Application Description

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.