To provide an efficient and effective service to customers, understanding their needs and requirements and working to exceed these wherever possible.
To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working.
Achieve all individual sales KPI targets set by the company, whilst managing customer and team expectations.
Build and maintain effective relationships with underwriters.
Provide point of contact for customer enquiries, dealing with these through to a successful outcome.
Question existing customers effectively to ensure renewal premium is based on correct information.
Identify further selling opportunities (including up selling) and be able to close renewals effectively.
We have an excellent opportunity for an account handler within an existing team of friendly and enthusiastic insurance professionals. The ideal candidate will be target driven and preferably worked in a telephone customer service environment before.
We have been a major player in the taxi insurance arena for several years and also boast unique relationships with underwriters. You will receive the benefit of our structured induction and training programme carried out by our dedicated company trainers. There are plenty of opportunities to progress for the right candidate as we have a history of promoting from within.
Excellent planning and organisational skills.
Good attention to detail.
Favourable team working skills and ability to work with minimal supervision.
Proven desire to update knowledge and skill set when required.
Written and spoken communication skills that allow you to inform and advise others clearly.
Good problem solving and negotiation skills.
Ability to empathise.
A strong work ethic and a professional approach to all aspects of business internally & externally.
To speak to a recruitment expert please contact Louise Sales
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.