We currently require the services of a Support Administrator to work for a well respected client based in Nottingham. This is a temporary role for 6 months ongoing.
- Temporary- Ongoing
- Location: Nottingham
- Hybrid Working: 2 Days per week onsite, 3 days from home.
- Hours per week: 37 Hours per week
- Hours of work: 8-6, Monday to Friday (Shift Pattern)
- Pay Raye: £10.90 per hour (PAYE)
- CRB/DBS Check Required
Job Purpose:
- Completing administrative tasks a day, adapting approach and focus where necessary to ensure priority tasks are completed within agreed SLAs
- Managing the team mailboxes on a daily basis, dealing with queries and escalated requests each week
- Taking calls from to support scheduling activities
- Monitoring and completing work within task lists to minimise drop off and ensure we are adhering to regulatory time frames
- Ensuring all actions and behaviours treat our customers fairly and comply with regulations
- Providing ad-hoc support to the wider department when required
- Monitoring of Scheduler mailbox and responding to any local court requests
Job Spec Details:
- Ability to spot patterns and potential risk to business and deal with this appropriately
- Self-motivated and able to complete high volumes of tasks without compromising quality of work
- Excellent communication skills both verbal and written
- A high attention to detail, able to consistently producing accurate work of a high standard whilst working high volumes of similar tasks
- Prioritise workload and work to tight deadlines within a fast paced environment
- To be naturally positive and a problem solver
- Computer literacy (proficient in Windows, Word, Excel) and willingness to learn new skills
- Handle confidential information and customer sensitive data
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
