Issuing student documentation such as transcripts and status letters using standard templates.
Responding to requests to verify student/graduate qualifications or status.
Liaising with students, alumni and external contacts on requests and liaising with colleagues/managers to resolve more complex or non-standard requests.
Experience working in Higher Education or a similar context
Excellent attention to detail
Strong communication and customer service skills, particular in written/email communication
Comfortable with learning new IT systems and databases quickly
Ability to follow standardised processes correctly and consistently after training, and to recognise when an issue should be referred
Ability to handle a high volume of requests, maintaining accuracy throughout, even when managing repetitive tasks.
A flexible attitude to work, able to switch between different tasks as directed by managers to provide support where it is most needed.
To speak to a recruitment expert please contact Essanjo Jorge