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Shift leader

Job Description

Job Description

  • Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.

  • Celebrating success within the team, being creative in the way you achieve this.

  • Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.

  • Ensuring the team are dressed for service and positively reflect our brand.

  • Providing constructive feedback to Team Manager on individuals contribution to serving customers well.

  • Role modelling great customer service and standards of dress, demonstrating a natural passion to delight our customers.

  • Ensuring our colleagues have the tools to deliver their role well.

  • Developing own Operational and Behavioural Skills.

    Effectively co-ordinate resource to provide excellent service to customers by:

  • Forward planning to ensure right resource is available at the right time in the coming week.

  • Updating the Duty Manager to ensure they are kept well informed and able to pro-actively support.

  • Supporting managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.

  • Being knowledgeable of department KPI's and delivers the practical actions required to achieve these.

You will need

You'll be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what's needed to give our customers great service.

We'll be depending on you, as the face of Tesco, to Serve Britain's Shoppers a Little Better Everyday:

  • Get to know your customers, greet them with a smile and serve them with pride

  • Take time to listen, and help out wherever you can

  • Make decisions that are right for our customers

  • Be passionate and knowledgeable about our products and services

  • Always be there, on time and properly presented.

    We're proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.

Employer Description

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving Britain's shoppers a little better every day'. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Please note

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please visit the following link; https://www.gov.uk/know-when-you-can-leave-school

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.