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Service Manager

Job Description

Job Description

There's never been a better time to Join Cambridge University Press & Assessment. Our global business is developing at pace and we're looking for an experienced Service Manager to join our friendly and ambitious Web Solutions Team to help us drive and expand our strategic web presence across the globe., Reporting to the Head of Web Solutions, you will be responsible for ensuring the smooth day to day running of our Web Services and will contribute to the Web strategy and roadmaps. You will play a key role in driving forward projects which directly impact the delivery of our web services.

Adept at stakeholder management, with a passion for getting it right for our customers, you will be an experienced Service Manager with a broad range of skills, able to ensure that highly effective service transition is in place and adhered to, supporting the seamless movement of project deliveries into business as usual.

You will manage a team responsible for creating live dashboards and gathering key insights into how our web services are used and how they can be optimised in order to provide outstanding customer service.

Naturally inquisitive, you'll investigate new technologies and maintain a good knowledge of best practices for web services, analytics and performance.

Opportunity to make an impact

In this busy and varied role, no two days will be the same. Using your well-honed communication and people skills, you will cultivate a deep understanding of our customers' needs and be able to translate business needs into positive outcomes.

This is a fantastic opportunity to really make an impact. As an organisation, we embrace change and drive innovation forward to meet the changing needs of our customers across the globe.

Candidate Description

Already an experienced Service Manager, you will possess a deep knowledge of vendor management and contract negotiations, coupled with experience of managing the support of a range of customer facing technology solutions.

A natural problem solver, you'll be a pro-active multi-tasker, who is able to work independently across a number of projects in parallel or with dependencies. With broad project management experience, you'll have the ability to work flexibly and with energy to contribute to the successful delivery of initiatives. Experience of web analytics tools would be useful.

Application Description, Cambridge University Printing House, Shaftesbury Road, Cambridge, Cambridgeshire, UK, CB2 8BS Loading…

Employer Description

The University of Cambridge brought together its publishing and assessment operations to create a single organisation from 1 August 2021. The move was in response to a growing desire from learners, teachers and researchers to engage with Cambridge in a joined up digital way, and the demand for innovative products that combine expertise in learning and assessment. Cambridge University Press & Assessment has the capabilities to provide world leading assessment, learning and academic research offerings globally, under the Cambridge brand and backed by first class teaching and research departments.

Cambridge University Press is committed to being a diverse and inclusive place to work. We are part of the University of Cambridge, committed in its pursuit of academic excellence to equality of opportunity and to a pro-active and inclusive approach to equality. We are a world-leading academic publisher and assessment organisation , serving customers and representing colleagues all over the world. Diversity, in all its various forms, is key to our success as an organisation.

Ready to join an organisation which makes a real difference? We would love to hear from you!

This post is subject to satisfactory background checks including DBS as we are a regulated industry