Back to Job Search

Service Management Consultant

Job Description

Job Description

Experience in Service Management , Service desk & Design technology support models engaging stakeholders and subject matter experts as required to create effective support for new products systems or facilities. Ensure that the acceptance criteria is understood by all stakeholders. Document and agree service requirements as part of the process for formulating service models. Point of contact for specific project and development initiatives affecting the portfolio of services managed by the programme

Roles & Responsibilities

  • Design technology support models engaging stakeholders and subject matter experts as required to create effective support for new products systems or facilities Ensure that the acceptance criteria is understood by all stakeholders

  • Document and agree service requirements as part of the process for formulating service models

  • Point of contact for specific project and development initiatives affecting the portfolio of services managed by the programme

  • Identifies and interfaces with key stakeholders from across all organisations to ensure efficient design of service models

  • Ensures all project and development initiatives are well prepared for the transition to live operation

  • Defines and agrees service documentation (e.g. Service Definition) to ensure that services are correctly specified

  • Contributes to the continuous refinement of Service Design & Architecture processes

  • Ensures that all Service Design & Architecture processes and documents are kept fit for purpose up-to-date published and reviewed on an annual basis

  • Manages the professional clearance process on behalf of the programme for all sign-offs Skills

  • Service Design / Delivery / Service Management experience in a complex/large-scale internal and external environment

Candidate Description

  • Service Design / Delivery / Service Management experience in a complex/large scale internal and external environment

  • Ability to examine and re-engineer processes procedures and practices

  • Strong relationship management skills influencing and negotiating outcomes with stakeholders colleagues and users adopting a flexible approach where necessary

  • Strong sense of ownership in pursuit of delivering high-quality services whilst maintaining service targets

  • Ability to build and cultivate relationships with peers throughout the D&E division and service provider community

  • Good verbal and written communication capabilities for conveying information and ideas to multidisciplinary stakeholders

  • Ability to prioritise and plan balancing priorities and deadlines

  • Applied use of ITIL Framework to deliver process improvement with V3 Foundation as a minimum.

Application Description

https://tas-cognizant.taleo.net/careersection/testsitephenom/jobdetail.ftl?job=00048907583&lang=en&mediaid=56853&src=PhenomPeople

https://careers.cognizant.com/global/en/job/00048907583/Service-Management-Consultant

Employer Description

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.