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Service Desk Analyst- Fully Remote

Job Description

Job Description

A leading public sector organisation requires a Service Desk Analyst on a 6 month contract. This role is fully remote., Work with the user over the telephone or via email to resolve problems with IT service issues Ensure that requests for assistance are responded to in a timely manner according to agreed SLA's Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams Ensure full adherence to escalation procedures in Incident, Problem & Change Management. Take ownership of escalations when asked, deliver solutions Seek to improve process & procedures

Candidate Description

Great communication skills, both written and verbal Ability to remain calm under pressure Good analytical skills

Employer Description

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.