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Service Desk Analyst - 1 Year FTC

Job Description

Job Description

The Service Desk Analyst is a member of the IT service team and is responsible for providing 1st line support to stores and home offices. This is a varied role and you could be taking a call from a store colleague on one call and a VP on the next. Your role within the team is essential to ensure the smooth running of all Asda systems and enable colleagues or stores to get up and running with minimal impact.

You'll be required to work on a shift pattern that includes working one in every four weekends. The desk is open 8am - 8pm and your rota will be based around those hours.

The Role

You'll work closely with all levels within the business raising corresponding support tickets within the call logging system. You will prioritise incidents, assign impact and urgency. You will be responsible for the management of open calls and queues to resolve as many calls as possible within SLA and will be required to escalate service impacting incidents to the senior team

Candidate Description

  • You'll have previous experience of working on a busy service desk or call centre with an understanding of service desk metrics.

  • Experience of working in an ITIL environment is highly desirable, but not essential.

Application Description

If you have any questions regarding this vacancy please contact

Employer Description

#LI-Hybrid Loading… Close map Location Asda House - Leeds Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD Loading… Open In Google Maps Show Nearby Train StationsBus StationsGymsCafés