Back to Job Search

Service Designer

Job Description

Service Designer - Inside IR35

Contract Term: 6 months

Contracting Authority: The Department for Work and Pensions

Location: Hybrid - 2 days per week in Leeds

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

  • Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
  • Increase saving for, and security in later life
  • Create a fair and affordable welfare system which improves the life chances of children
  • Deliver outstanding services to our customers and claimants
  • Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity

As a Service Designer, the candidate will be part of a multi-disciplinary team. The candidate will work alongside other Designers, Front End Developers, Researchers and Software Engineers. The candidate will be expected to deliver world class services designed for the people who use them, in line with the governments Digital Service Standard.

As a Service Designer your main responsibilities would be:

  • Understanding user needs and designing services that meet them.
  • Designing user-centred solutions and transaction flows.
  • Creating and rapidly iterating prototypes to help the wider team learn about user needs for different scenarios or tasks.
  • Working with product owners, other designers, user researchers, business analysts and front-end developers to turn concepts into user-centred services.
  • Making sure the design of services is consistent internally and with the rest of GOV.UK.
  • Taking responsibility for creating and keeping up a positive and collaborative working environment.

You'll have:

  • Previous experience as a Service Designer or Systems Thinker.
  • Experience solving design and research challenges through collaboration and user participation.
  • The ability to translate research insight into opportunities and solutions for service users via the application of design research methods.
  • Demonstrable experience of working in technical teams in complex environments.

If this role sounds like something that you would be interested in, please click the link to apply or email .

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."

Please be aware that this role can only be worked within the UK and not Overseas.