As the Service Delivery Coordinator, it's your job to co-ordinate and manage the delivery of programme managed orders from the point of sale to successful installation, ensuring our customers receive a phenomenal service throughout the delivery of their project!
You'll ensure that Project Managers are supported, maintaining project administration and documentation and providing consistent timely updates. You'll provide useful and accurate interpretation of data and a full suite of delivery, resource and project status reports, including trend analysis and future demand views!
Experience of portfolio and project management in a multi-disciplined and commercial environment
Experience collaborating and influencing a variety of partners across the business
Experience of providing first class customer service with a focus on delivering outstanding results to specified timelines
Proven skills and ability in working with differing data sets to produce programme status reports and trend analysis
Other stuff we're looking for:
Confidence in challenging others to ensure the best possible outcome and demonstrating transparency and credibility in your approach
The ability to adapt to changing priorities within a fast paced business environment
Experience and knowledge of a call centre environment
At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey., We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.