The Service Administrator will be responsible for all aspects of service administration including offering an excellent customer service and ensuring that servicing invoices, quotations and the updating of databases and customer portals is responded to efficiently and diligently to ensure all targets are met.,
Provide excellent customer service at all times via phone and email to customers and engineers
Dealing promptly with servicing issues
The accurate input of customer invoices and quotations
Updating of databases and customer portals
Following queries through to a conclusion
Liaise with other departments
Dealing with engineer parts requests
Answering queries and information requests over the phone
Communicating with engineers and clients
Keep up to date with the products and services
To be proactive in resolving customer issues involving other departments where necessary
Monday to Friday - 08:30am - 17:30pm
Joining a well established Manufacturing organisation who are a leader in their field, this is a great opportunity for an experienced Administrator with strong and proven customer service skills to join a friendly, supportive business based in Rotherham and within easy reach of Sheffield., The service department administrator will be enthusiastic, have excellent communication skills and will have the personal desire to deliver outstanding customer service.
The successful candidate will have relevant experience in a servicing/customer service administration role and will enjoy working in a team.
To speak to a recruitment expert please contact Nicola Swallow
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.