The purpose of this role is to support a strategic in-flight Business and Digital Transformation Project in the Contract Hire business with longer term intentions to support other business projects. This role is not an IT BA as it sits within the Business Project Office.
The main purpose of this role is to support the Project Managers executing the ongoing and new projects.
The job holder will ideally possess experience within a similar role in the Financial Services Industry and be comfortable liaising with multiple internal business stakeholders on all levels and with external supplies / 3rd parties.
What you'll be doing
At a high level you will be;
Facilitating and supporting information gathering workshops.
Working with business users to identify, analyse, evaluate and problem solve operational issues.
Documenting business needs including business processes and requirements.
Gaining business and key stakeholder buy-in to requirements.
Managing third party contributions to the projects.
Supporting the business in defining (and where appropriate executing) test plans including creating test scenarios.
Understanding and contributing to project plans and implements agreed actions in a timely manner.
Adheres to the agreed project methodology and provides feedback where appropriate.
Proactively provides project support to the project manager and project teams.
Managing project risks and issues.
Where necessary adopts the role of the project manager on smaller changes.
Assists business users in implementation and embedding of change.
Deal with or escalate any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework.
Significant practical experience in a similar role with demonstrable experience of delivering projects to time, quality and budget.
Ability to perform basic Project Management duties including planning, issue/risk management, governance.
Experience and ability to work within Waterfall and Agile project management frameworks.
Experience within the financial sector beneficial.
Strong communication skills (written and verbal) and ability to adapt communication style to all levels of staff.
Strong business process mapping (Visio) and analysis experience.
Proven analytical and problem solving skills.
Stakeholder management and conflict resolution, as well as experience in managing business stakeholder workshops.
Extensive experience in creating Business Analysis documentation (e. g. process flows and description)
Translate business processes for new entities into organisational structures
Proactive and able to work under own initiative.
Ability to work across multiple initiatives adjusting to shifting priorities.
Solid worth ethic with attention to detail,
Ideally the candidate will be qualified to ISEB / ISTQB or equivalent level.
IIBA, BCS, PMI or equivalent Business Analysis certification an advantage
Project Management qualification or equivalent - PRINCE II, PMP or Agile PM certification an advantage, Agile Methodologies (Working Knowledge), Communicating for Impact (Working Knowledge), Conceptual Thinking (Working Knowledge), Consulting Process & Tools (Working Knowledge), Cross-Team Integration (Working Knowledge), Interpersonal Relationships (Working Knowledge), Planning and Organizing (Working Knowledge), Problem Solving (Working Knowledge), Project Management (Working Knowledge), Taking Ownership (Working Knowledge)
If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. If you have any questions, please don't hesitate to ask us at: firstname.lastname@example.org
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. SCUK has a number of joint venture arrangements with key manufacturers and also trades on behalf of a number of manufacturers including Mazda, KTM, Yamaha, McLaren and MG.
At SCUK we encourage our people to have the Right Attitude in order to get the Right Outcome for our customers, dealer partners, internal and external stakeholders. Our company culture is the vehicle that steers us in the right direction to achieve this through 9 corporate behaviours which help create an environment that is Simple, Personal and Fair for our colleagues and customers.
Santander Consumer Finance are an equal opportunities employer. Our customers come from a wide range of backgrounds, and so do our people. By reflecting and celebrating diversity in our workforce, we've created an inclusive culture, which adds real value to our business.
When we talk about diversity, we're not just paying lip service. It's too important. Everyone here is selected, promoted, and treated on their aptitude and skills to do the job, irrespective of their gender, age, disability, race, religion & belief, or sexual orientation. It's a culture where everyone counts, in which the diverse range of backgrounds and perspectives makes us stronger and helps us retain talented people and develop them to their full potential.