Our client has an exciting opportunity to join their small, fast paced, busy team in Sutton Coldfield as a Sales Order Processor.
Our client's focus is on providing the best customer journey experience for all customers, whether online or via telephone calls, online chat or social media.
The role is to assist the current team giving clients the very best customer journey, from their first point of contact until and after the final delivery of goods.,
Liaising with customers using all communication platforms and placing orders on their behalf if they require assistance.
Taking deposits and reassuring customers on the compliance requirements.
Guiding customers through the full ordering process from their initial contact with us all the way through to post delivery
Dealing with customer stock enquiries and product availability
Interaction with all departments to ensure you have the knowledge and latest information to fulfil customer enquiries
Placing purchase orders with suppliers to cover orders received
Providing cover for other staff members across several teams
Verification of online card payments, processing or declining those payments within Company guidelines
Supporting the sales order flow to ensure efficient end to end process
Maintenance of dispatch schedules for deferred and staged shipments
Other ad hoc duties which may be required to assist with the customer journey
Do you have previous experience in customer support or order processing? Do you have an organised approach to your work? If so, this role may be perfect for you!,
Great computer skills with experience of online order and fulfilment systems (full training will be provided on our bespoke systems)
Use of Microsoft office - Excel and Word
A competent ability in maths is necessary, with an ability to maintain accuracy under pressure
A great customer service approach- friendly telephone manner and must enjoy engaging with customers on the phone and online
An organised work method in a fast-paced environment
An ability to take ownership of a problem and solve it to a satisfactory conclusion
For further details, please contact the team on 0121 354 2749, To speak to a recruitment expert please contact Anisha Dubb
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.