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Sales Administrator

Job Description

Job Description

Taking orders by telephone, email & the web

 Entering orders onto system

 Emailing order acknowledgements & requesting customer confirmation where required

 Tracking process from order to delivery to ensure that all is happening with estimated time frames and if required, if necessary, informing the client each step of the way

 Answering the telephone & redirecting calls

 Meeting customer expectations by possessing a level of product and service knowledge & the ability to source information to advise customers and answer queries.

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 Be able to deal with difficult customers and situations in a professional and effective manner

 Support and liaise with external sales staff, responding quickly and fully to their requests

 Conduct telephone conversations professionally, efficiently, and in a pleasant and helpful manor.

 Ensure all orders are input and despatched within the by the 4pm deadline.

 Be responsible for orders input by themselves and maintain ownership of the order until accepted delivery by the customer

 Be responsible for queries received from customers, reps or management and maintain ownership of the query until a satisfactory conclusion is reached within the targeted time

 Be responsible for returned orders received and input by themselves and maintain ownership of the order until a satisfactory conclusion is reached within the targeted time

 Be responsible for liaising with other departments when dealing with an order or query in a professional and pleasant manner

 Effectively record and maintain customer records making sure that addresses, telephone numbers, e-mail addresses and contact details are correct and up to date

 Understand correct procedures and processes when dealing with customer queries/problems

 Be proactive in suggesting new processes which could enhance the customer experience

 Possess a level of decision making that allows for the best customer experience

 Liaise with procurement and finance to aid decision making where necessary

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Application Description

To speak to a recruitment expert please contact Shane Cole