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Repairs Customer Advisor

Job Description

Job Description

  • To be the first point of contact for customers & visitors; dealing effectively with customer enquiries by webchat, email, phone and face to face in accordance with trust service standard timescales, policies and procedures.

  • Manage customer interaction through a customer relationship management system (HCRM), housing management system (Northgate), repairs ordering system (MCM), and other in-house systems, produce correspondence as necessary and collate statistical/management information.

  • Provide customers with clear and accurate feedback about the timing and processing of their query, keeping them informed as much as possible during the process.

  • Manage and support the channel shift agenda through promoting its benefits to customers.

  • Liaise effectively with colleagues in other teams within trust and the Council; with external agencies and contractors, to ensure quality services are delivered.

  • Ensure information on the HCRM system, MCM and Northgate and EDMS Management Information system database is up to date and accessible.

  • Assist colleagues with administration duties including, Tenants Notifications, Estate Walkabout information, Surveyors Appointments, Estate services queries, Minute taking Invoicing, Call outs, and Tenant Satisfaction Surveys.

Employer Description

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.