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Job Description

Job Description

  • Deal appropriately with enquiries ensuring each is followed up and responded to

  • Maintain a polite manner when answering telephone calls and when attending to enquiries from visitors or patient relatives.

  • Direct enquiries to appropriate staff members in a timely fashion

  • Participate in training and development of interns from local colleges

  • Ensure that all appropriate departments are kept informed regarding any changes which may affect them i.e. admissions, deaths and discharges

  • Respect and maintain the privacy of communications with patients and relatives.

  • Be aware of all upcoming Fundraising events to be able to promote and provide information to patient's relatives and the general public

  • Provide daily reports for and liaise with the Chaplaincy team to ensure appropriate provision of multi faith support

  • Undertake any other administrative activities appropriate to this post as directed by the nursing/medical/managerial staff.

  • Such duties will change over time as new administrative processes develop in response to changes in internal and external environments, within which the Hospice is required to operate

  • Be fully aware of the role of Reception and Clinical Reception in the event of a fire or other emergency at the Hospice. This part of the role requires a good understanding of the coordination responsibilities detailed in the Fire Action Sheets.

Candidate Description

  • To provide high quality reception duties through public and patient interaction, welcoming and greeting patients, relatives, staff and visitors to the Hospice in a friendly, professional, courteous and compassionate manner.

Application Description

To speak to a recruitment expert please contact Makylea Savage