Receptionist

Deal appropriately with enquiries ensuring each is followed up and responded to
Maintain a polite manner when answering telephone calls and when attending to enquiries from visitors or patient relatives.
Direct enquiries to appropriate staff members in a timely fashion
Participate in training and development of interns from local colleges
Ensure that all appropriate departments are kept informed regarding any changes which may affect them i.e. admissions, deaths and discharges
Respect and maintain the privacy of communications with patients and relatives.
Be aware of all upcoming Fundraising events to be able to promote and provide information to patient's relatives and the general public
Provide daily reports for and liaise with the Chaplaincy team to ensure appropriate provision of multi faith support
Undertake any other administrative activities appropriate to this post as directed by the nursing/medical/managerial staff.
Such duties will change over time as new administrative processes develop in response to changes in internal and external environments, within which the Hospice is required to operate
Be fully aware of the role of Reception and Clinical Reception in the event of a fire or other emergency at the Hospice. This part of the role requires a good understanding of the coordination responsibilities detailed in the Fire Action Sheets.

To provide high quality reception duties through public and patient interaction, welcoming and greeting patients, relatives, staff and visitors to the Hospice in a friendly, professional, courteous and compassionate manner.

To speak to a recruitment expert please contact Makylea Savage