Job Description

In this role you'll be an important member of our Process Re-Engineering team, supporting Re-Engineering Managers in completing end to end customer journey process reviews using a Lean Six Sigma methodology and subsequently implementing strategic improvements in collaboration with IT to transform the bank.

You will work closely with IT and other key areas within Santander to implement new processes in line with Santander's mission to deliver an outstanding customer experience by simplifying and digitising the business.

The difference you'll make.

• Investigating business problems and opportunities, specifying the required changes to business processes, people skills, information, technology and organisation structures and roles.

• Collating data to analyse and baseline as-is process performance and quantify the potential benefits of to-be process improvements

• Supporting and leading of E2E customer journey and process reviews within a Lean Six Sigma framework including production and presentation of outputs.

• Identifying and delivery of tactical and strategic process improvements in combination with business delivery teams

• Developing relationships and work with Santander control functions, operational transformation teams, IT & product owners to challenge existing processes.

• Ensuring process improvements and changes align with strategic goals

• Maintaining an understanding of business processes and systems as appropriate

Candidate Description

• Experience in delivering Business Analysis/ Process Re-engineering initiatives

• Attention to detail with the ability identify root-cause and implement solutions

  It would also be nice for you to have.

• Ability to manage multiple tasks within tight deadlines

• Ability to apply an organised and methodical approach

• Strong interpersonal & communication skills with ability to manage and challenge stakeholders.

• Good understanding and application of Lean Six Sigma methodology and agile delivery