Our team help re-imagining the bank and build the next generation of services by using the latest digital and automation technology to deliver innovative experiences for our customers and colleagues. Re-engineering is at the heart of our customer led transformation sitting at the intersection of business strategy, experience design and business technology.
The Process Re-Engineering area supports multiple domains (business areas and internal processes) in transforming operating models and improving customer and colleague experience.
We are looking for individuals with strong financial services and transformation background, who have experience of successfully transforming front to back operations through a customer lens.
You will be expected to lead a team of specialists trained in process review frameworks and practices (e.g. lean six sigma) in supporting business domains identifying, designing and implementing both tactically and strategically opportunities across the organisation
The difference you'll make.
Leading a team of trained transformational specialists to map the as is, identify process improvements and design to-be processes
Identifying and delivering of tactical and strategic process improvements in combination with Operational transformation teams
Tracking the benefits and costs associated to the projects your team will be managing to make sure they align with the approved business case.
Raising and manage risks following the IAMRISK framework
Developing deep working relationships and work with Santander Operations control functions, operational transformation teams, IT and product owners to challenge existing processes
Identifying opportunities and build process improvements both within E2E processes and across multiple related processes with a view to implement cross process re-usable solutions and components
Experience of managing workstreams in a complex environment with multiple stakeholders
Knowledge of and application of process reviews (e.g. Lean Six Sigma) and Agile methodologies
It would also be nice for you to have.
High attention to detail with the ability identify root-cause and implement solutions
Strong Analytical skills
Strong interpersonal & communication skills
Ability to challenge and influence across all levels
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at firstname.lastname@example.org or call 0870 414 9080.