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Project Manager - Transformation

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Job Description

Job Description

You will work in a newly formed Future Transformation team within OCS to support the development and delivery of new technologies to our customers online and to our contact centre teams. You will be responsible for planning and managing all change workstreams and activities relating to the FUTURE programme, ensuring that the relevant teams and stakeholders are engaged and impacts to the customer and our business are kept to a minimum.,

  • Lead the planning of all transformational change within OCS function in line with the FUTURE programme delivery roadmap

  • Lead the delivery and execution of all people, process, and technology changes as part of each programme release

  • Responsible for overall business readiness for contact centre, ensuring that launch plans are in place, entry / go-live / exit criteria is clearly defined and disruption to operations is kept to a minimum

  • Be an advocate for transformation and support on-going communication of updates to senior managers, business stakeholders and our external partners to ensure alignment around current plan(s), scope, and progress against each deliverable

  • Responsible for managing department RAID log, ensuring risks are fully documented and managed effectively

  • Consult and work collaboratively with FUTURE, Operations, Partners, Planning, Training & Comms teams to effectively plan, complete impact assessments and optimise preparation for all change activities

  • Support the development of business requirements and process improvements through collaborative workshops with technology vendors and partners

Candidate Description

  • Experience in managing large scale transformation, preferably within a contact centre environment

  • Experience in programme / project management within a large business

  • Experience in change management methodologies

  • Experience of contact centre technologies

Employer Description

Job Advert

Are you interested in driving one of Britain's largest retailers through a programme of transformational change?

Can you see yourself leading and shaping the delivery of our tech change activity across our Contact Centre as we start our transition from existing Wal-mart systems to new technology providers?

The Asda FUTURE programme represents the biggest retail transformation the UK has ever known. As we separate from Walmart, we're building a completely new, world-class retail technology landscape, reimagining how we do retail and enabling us to leap-frog our competitors and become a retailer of the future powered by the latest and best technology.

ASDA's Omnichannel Customer Support (OCS) team will transform the customer support experience through the utilisation of these new technologies. The team are currently looking for a Transformation Manager with contact centre experience to support the development and management of all transformational change within the function.

It's a great time to join a team at the start of their journey to transform how they support the ASDA business and its customers., We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. Loading… Close map Location Asda House - Leeds Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD Loading… Open In Google Maps Show Nearby Train StationsBus StationsGymsCafés