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Product Owner, Digital Care

Job Description

Job Description

This role is remote - nationwide, with the occasional travel to your nearest office/London Office to be with the team.

You will be joining the Digital XSUS and Care Product team. The team crafts future proofed, data driven and innovative products for our existing customers to manage their products and services with us. This includes digital solutions across account management, billing and change your package.

You will be responsible for taking the broader product vision and turning it into a tangible vision for your product from discovery to release and optimisation. Creating and maintaining a clear prioritised backlog which will increase digital containment, customer engagement and other KPIs.

You'll have performed a role previously practicing digital-first methodology with the latest toolsets and analytically-focussed setup and will have the opportunity to make a big impact on high profile projects, with significant responsibility and visibility.

Candidate Description

In order to be considered, you must have the following experience;

  • Extensive experience in leading a cross functional team as product owner

  • Experience applying a test and learn approach to product evolution and a strong passion for doing the right thing for the customer

  • Be able to understand user feedback and analytics to make informed decisions

  • Strong understanding of product lifecycles and agile methodologies

  • A track record of creating strong commercially focussed products, and accountability for owning value metrics

    The other stuff we're looking for

    We'd also love you to bring;

  • A positive demeanour is a must because you will be working alongside a team of pioneers who are accumulating a wealth of knowledge which is shaping the digital experience of a multi-million web platform, which comes with its challenges!

  • A very high level of data understanding

  • Communication is key! Be flexible in adapting your roadmap to address the here and now. Demonstrate collaboration by creating insight, presentations and prototypes that can effectively communicate customer requirements and opportunities at all levels of the organisation and support your peers by sharing learnings.

  • You will have a high energy and a dedication to crafting great digital products with a customer first approach.

Employer Description

At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We are working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK., We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.