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Problem Co-ordinator

Job Description

Job Description

  • Become the nominated Problem Coordinator for allocated problems, working closely with the technical resolution groups and the business.

  • To ensure the underlying causes of IT incidents are fully investigated via the problem management process.

  • Ensure follow-on actions are implemented by the relevant support teams (which can be internal or 3rd party suppliers) within a timely manner. Provide supervision to these groups over the investigation and resolution process.

  • Provide an escalation point for any issues raised within the problem investigation process.

  • Analyse root cause, identify Known Error and coordinating actions to mitigate and or eradicate the error.

  • Review problem trends, planning and driving improvement plans through the root cause investigation process.

  • To be accountable for appropriate, meaningful and timely communication to relevant stakeholders.

  • To develop and build customer relationships to ensure a high level of customer service and satisfaction.

Candidate Description

Do you have good problem solving skills and interested in digging deep into problems to drive forward improvements? If so, then we would love to hear from you.

The company are going through a period of positive change and expansion of the IT functions. We have an opportunity for an additional two Problem Coordinators to work within our Service team in Technology. Your primary objectives will be to prevent Incidents from happening by identifying root cause of IT incidents, and to minimize the impact of Incidents that cannot be prevented. This role would ideally suit an individual who has an understanding within an IT function. Previous experience of an Incident or Problem Management function will be an advantage. This is an intermediate level position within the team, but as it's the largest team within Technology, then there are plenty of opportunities to progress further.

Working as a Problem Coordinator you will be involved managing proactive and reactive problems from incidents and trend analysis. There is no line management responsibility within this role; however, you will have to co-ordinate and work effectively with other team's members UK and international including external vendors to ensure problems are mitigated or eradicated within agreed service levels., Experience working within an IT department / function with strong problem solving skills. Previous experience of an Incident or Problem Management function will be an advantage. Excellent communication, attention to detail and organisational skills with the ability to demonstrate a methodical approach to data analysis and problem solving

Application Description

If you have any further relating to this Problem Co-ordinator position please contact maariyah.akram@asda.co.uk, Asda House - Leeds Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD Loading…