Answering incoming calls from customers in relation to collection requests, along with delivery queries.
Sorting and allocating premium and distance deliveries.
Checking and investigating (when needed) failed deliveries/collections.
Prioritising and re-allocating failures for the next day delivery as required.
Inputting data into our tracking system.
Maintaining clear and effective communications/collaboration with the team/managers and other depots.
Following FedEx processes, procedures and controls. As well as external regulatory requirements.
You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Being part of the team you'll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.
As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines.
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.