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Operations Support Agent

Job Description

Job Description

As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines.

You will be responsible for the following:

  • Answering incoming calls from customers in relation to collection requests, along with delivery queries.

  • Sorting and allocating premium and distance deliveries.

  • Checking and investigating (when needed) failed deliveries/collections.

  • Prioritising and re-allocating failures for the next day delivery as required.

  • Inputting data into our tracking system.

  • Maintaining clear and effective communications/collaboration with the team/managers and other depots.

  • Following FedEx processes, procedures and controls. As well as external regulatory requirements.

    You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

    Being part of the team you'll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.