We're recruiting our Mortgage Enquiry Consultant role in Belfast with a starting salary of £19,000 along with an additional £500 flexible benefit. You would also be eligible for an annual performance-related bonus of circa. £1,500, which is discretionary, non-guaranteed and dependent on company and individual performance.
Our Mortgage Enquiry Consultant is the initial role in Mortgage Telephony and allows us to gain experience and insight to support progression into the other Telephony based roles. The role is the first point of contact for Mortgage Customers and accountable for progressing and tracking initial enquiries through to proceeding with an application, ensuring our customers have a great experience and understand the next steps.
The difference you'll make.
Determining customer eligibility for mortgage product options, completing key checks and referring customers through to a Mortgage Relationship Manager or Mortgage Advisors, providing a seamless application process
Delivering an exceptional customer experience in a complex and fast paced environment
Adhering to all quality and control procedures ensuring the delivery of an excellent customer experience with all quality and risk objectives being met
Determining and maximising any additional opportunities to discuss additional product offerings where there is a customer need
Seeking and acting on feedback from colleagues to ensure high quality of referrals and customer satisfaction
What you'll bring.
Excellent communication and customer service skills to allow you to speak with customers over the telephone (such as articulate, clear, good listening/questioning skills, showing empathy where appropriate)
A positive attitude and a passion to support and help customers with their mortgage needs.
Strong computer skills and the ability to navigate around multiple systems at pace
The ability to manage and track your own contribution across all elements of the role with a structured and well organised approach to work
The ability and/or willingness to utilise the available tools to support customers and their outcomes.
An awareness of financial services, regulation and competitor activities
What else you need to know.
This role is based within the Bradford site and would consist of a Hybrid way of working where you have the flexibility to be able to work from both the office and home 2 to 3 days per week.
You'll work five seven-hour rotational shifts, between 08:00 to 19:00 Monday to Friday, and 08:00 to 16:00 Saturday, (lieu days will be given when working Saturdays).