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Microsoft Dynamics- Business Analyst

Job Description

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

On behalf of this organisation, AMS are looking for a Microsoft Dynamics- Business Analyst for a 6 Months contract based in UK wide.

Purpose of the Role:

Sitting within the Business wide CIO Technology function is a team of ~120 CRM experts delivering the core bank-wide Microsoft Dynamics platform and programmes. The team are delivering to the business ambition of unifying customer data and processes front-back and need a strong, senior business analyst to help shape the delivery and core platform.

The role holder will own business analysis deliveries against the CRM product roadmap and ensure buy in from bank-wide business teams.

As a Microsoft Dynamics- Business Analyst you will be responsible for:

  • Accountable for the successful delivery of the business analysis for company CRM projects including stakeholder and technology team engagement
  • Develop user stories, epics, journeys with internal partners and work closely with technical teams to translate and deliver key changes
  • Contribute to the product backlog and acceptance criteria. Work with programme, architecture and engineering to support successful delivery of the product.
  • Work with operations and front office teams to ensure that product changes are appropriately supported and suitable training is provided
  • Interacts with key senior business stakeholders to shape product backlog and team delivery
  • Collaborate with technical peers to ensure a robust and re-usable set of technical standards seen as best in class across the bank

What we require from the candidate:

  • Detailed functional knowledge / experience with Microsoft Dynamics CRM v2011/13/15/365
  • Years' experience required with Microsoft Dynamics CRM (ideally achieving MVP status for Dynamics CRM),
  • Significant experience in the banking sector across retail, commercial and investment banks with experience delivering to front (RM/sales) and back (operations, risk) office teams
  • Mapping business processes to core Microsoft Dynamics CRM platform capabilities, along with stakeholder management in iterations of product delivered by the CRM programme.
  • Self-starter individual who can lead workshops to MD-level,
  • Significant experience in large customer facing organisations
  • Experience of full software development life cycle (requirements, delivery, testing, release)
  • Experience with the successful delivery of large CRM change programmes
  • Leadership skills to structure, mentor and maintain a high performing team
  • Strong interpersonal skills to influence senior technical and business leaders
  • Strong problem solving/analytical skills to contribute to platform challenges

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business