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Learning and Performance Coach

Job Description

Job Description

As the Learning and Performance Coach, your role will be to facilitate practical classroom and virtual learning experiences to our technical teams in the consumer field space, but sometimes across the wider Virgin Media o2 enterprise!

Candidate Description

You'll need a technical background with an understanding of communication networks delivering services such as Fibre Broadband, TV & Telephone.

You'll be required to deliver a variety of types of training; technical training, workshops, discussion forums, and peer learning groups/circles.

We work in an environment of blended delivery between digital first virtual/remote delivery blended with practical hands-on classroom training.

Using coaching techniques, you will encourage and stimulate learning, with the ability to draw from your own experiences as required.

The successful applicant will need to be flexible and adaptable, adjusting their facilitation & coaching style to meet the needs of the learner, ensuring that the learning objectives are achieved along the way., In order to be considered, you must have the following experience.

  • Experience of working within the Telecommunications industry

  • Experience delivering interactive in person and virtual training, discussion forums and workshops

  • Proven presentation, communications, and group based speaking skills

  • Your home location must be within a reasonable commutable distance from Croydon or Enfield as that's where most of the training will take place

  • National Travel will be required,

  • A strong customer focused with a passion for future technology

  • Able to work independently, using your own initiative to balance priorities

  • Coaching qualification or experience in one-on-one and group coaching with a proven ability to ask the right questions at the right time

  • PIA operative accreditation is preferable

  • Delivery of Fibre relation courses such as City & Guilds accreditation

  • Experience of assessing against PIA accreditation

  • Training Accreditation such as CIPD certificate, or equivalent is desirable

Employer Description

At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities' employer, we support and encourage you, to be your authentic self throughout your application journey., We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.