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Lead Service Designer

Job Description

Lead Service Designer- Inside IR35

Contract Term: 4 months with potential for extension

Contracting Authority: Crown Commercial Services

Location: Hybrid - Birmingham, Liverpool, Newport or Norwich 2-3 times per month

A service designer is a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes.

At this level, you can be trusted to make good decisions, can recognise when to ask for further guidance and support, will contribute to the development of design concepts and should be able to interpret evidence-based research and incorporate this into your work.

Some of the key attributes need for this role are as follows:

Experience of working in an agile environment, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver. You can adapt and reflect and be resilient. You have the ability to see outside of the process.

You can listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible, and you are capable of proactive and reactive communication. You know how to facilitate difficult discussions within the team or with diverse senior stakeholders.

You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team to provoke the right responses.

You contribute to best-practice guidelines. You understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity. You can resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions.

You can define strategies and policies, providing guidance to others on working in the strategic context. You know how to evaluate current strategies to ensure business requirements are being met and exceeded where possible.

Essential Skills:

  • Demonstratable experience of operating as a Lead or Senior Service Designer or in a similar position.
  • Experience in Public Sector and knowledge of GDS principles.
  • Experience of working in an agile environment.
  • Strong stakeholder management skills.

If this role sounds like something that you would be interested in, please click the link to apply or email

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."

Please be aware that this role can only be worked within the UK and not Overseas.