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Junior Major Incident Manager - Nights - 2 Year FTC

Job Description

Job Description

Do you love the thought of facing the unexpected every day? Are you an aspiring Major Incident Manager who enjoys managing and co-ordinating incidents that have a huge impact on a business?

As a Major Incident Co-ordinator at Asda, you will be working alongside a Major Incident team of (12 colleagues) and work on co-ordinating high impacting and urgent technical issues. This is a high visibility role whereby senior leaders and executives rely on solid, clear updates from the team and you will be required to support Major Incidents as an escalation point from the service desk.

Your Role

  • Based within the Service Operations function, the Major Incident Co-ordinator is there to be an escalation point for the Service Desk, specifically coordinating the resolution of highly impacting incidents

  • You will report into the Major Incident Team Leader who you will use as an escalation point however you will drive your own success both personally and operationally

  • Following set processes and procedures to drive the relevant resolver teams and communicate the impact and urgency to the wider business

  • Supporting all store, home office and distribution centre critical technical issues, facing the unexpected on a daily basis

  • You will communicate and engage with internal colleagues of different levels, 3^rd parties, Walmart and strategic partners and you will build genuine relationships to drive the best outcomes

  • You will make quick decisions on how to move forward during incidents and reduce the impact to Asda

    You will be required to work out of hours on a shift basis between 8pm until 8am

Candidate Description

  • Ability to follow a clearly defined process under pressure

  • Able to multi-task and prioritise workload against tight deadlines

  • Previous experience or exposure in dealing with Major Incidents is highly desirable

  • ITIL qualification would be welcomed but not essential

Application Description

If you have any further relating to this Major Incident Co-ordinator position please contact, Asda House - Leeds Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD Loading…