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IT Support Technician

Job Description

Job Description

  • You will provide 1^st and 2^nd line Support to all staff and students.

  • Assist in the delivery of a central helpdesk facility and via a rota system, ensure that there is adequate cover at all times.

  • Keep users informed on the progress of requests and escalate problems or high priority calls to the IT Support Manager or IT Systems Engineers as appropriate.

  • Install, configure and maintain IT related hardware/software to ensure operational effectiveness to the highest possible standard and in accordance with IT policies.

  • Support the College's IP telephone system including installation and basic troubleshooting of handset or cabling faults.

  • Liaise and work with 3rd party vendors to resolve hardware or software issues.

  • Maintain and support College AV equipment including interactive whiteboards, projectors, digital cameras, DVD players etc.

  • Contribute to effective team work and a service oriented culture within the IT Service Team and be involved in planning of future IT projects & developments.

  • Assist in the maintenance of the College's inventory / asset register and related documentation ensuring that records are updated as necessary

Candidate Description

  • Experience of working in an IT support role with a sound knowledge of common PC applications, and the ability to assist and explain technical processes in a nontechnical manner.

  • Experience of supporting and troubleshooting hardware / software problems with PCs, Laptops, Tablets, Apple Macs, and Thin Clients.

  • Be familiar with using and / or administration the Microsoft Office 365 platform.

  • Experience Supporting AV equipment, e.g. interactive projectors, TVs, webcams, display signage, speakers,

  • Previous experience of using Helpdesk system.

  • High level of interpersonal skills with the ability to work as a member of a team with excellent verbal and written communication skills.

  • Have an awareness of the safeguarding and prevent initiatives.

    Working knowledge of supporting:

  • Microsoft Windows 10, Office and 365, AD and Domain Management

  • AD permissions - granting/folder access SCCM -

  • Knowledge of basic use to deploy software

  • Troubleshooting skills

  • MS Intune

  • MFD Support, print management system (Uniflow or Papercut)

  • Clear and comprehensive communication - especially to non-technical audiences

  • Citrix - basic support

  • Apple OSX and MAC Support

  • IP telephony support and admin

  • Knowledge of infrastructure elements - servers, networking, Wi-Fi, DNS, DHCP, cabling

  • Knowledge of networking, and network cabling.

    Desirable:

  • Possess a min of 4 GCSE's, 'A' Levels or Bachelor's Degree in a related discipline, or a relevant industry standard IT qualification.

  • Flexible, willing and reliable with good time management and organisational skills.

  • Be willing to undertake training and development as required within the role.

  • Possess a Literacy and Numeracy qualification at Level 2

Employer Description

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.