To provide a customer facing support service to all users of IT technology.
To provide technical support for requests for IT services logged directly by a user, via the IT Service Desk, phone, e-mail or through a colleague.
To provide a proactive and responsive service to all IT users underpinned by demonstrating good, regular communication skills throughout the process.
To log all requests on the IT Service Desk and maintain full documentation (including time taken).
To provide support on Microsoft operating systems, specifically Windows 10.
To provide support on desktop applications including, but not limited to; Microsoft Office (MS Outlook, Word, Excel & PowerPoint), Anti-Virus, and provide advice and/or training where necessary.
To provide support on client devices such as PCs, Laptops, Smart Phones and Printers.
To ensure all assets (hardware and software) are maintained and kept up to date on the asset register.
To ensure in conjunction with colleagues that backup routines are checked daily, and that media is stored in approved locations.
To arrange for external technical support where problems cannot be resolved in-house.
Any other duties as requested by the reporting manager.
Required - Excellent computer proficiency (Microsoft).
Required - Relevant education in Information Technology - or equivalent.
Required - Must be able to independently work under pressure and meet deadlines, whilst maintaining a positive attitude and providing exemplary customer service.
Desired - Experience in a 1st Line IT Support environment.
Desired - Strong skills in problem solving.
To speak to a recruitment expert please contact Ryan Maudling
An exciting opportunity has arisen to join a word-leading brand who are a manufacturing employer based near Wigton, Cumbria. As part of a global organisation, they are a leading manufacturer within their Industry, who operate a facility in Cumbria that manufactures premium products for the UK market.
With over 260 highly skilled, highly valued employees, my client has a passion for developing local expertise and talent and with their continued success and growth, there is now an exciting opportunity to join them.