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IT Service Desk Coordinator

Job Description

Job Description

  • Manage the helpdesk function and provide support and guidance to internal and external stakeholders, including answering queries and proactive assistance with any software problems

  • Produce and deliver presentations and demonstrations in using the Lifelong Learning Platform, including attendance at external events

  • Create and maintain Lifelong Learning Platform training documents including guidance aids, presentations videos and website content

  • Create, maintain and archive all accounts for new and existing users where appropriate, following established processes and ensuring accuracy

  • Maintain training records in the relevant systems and manage appropriate protocols effectively

  • Ensure the Lifelong Learning section of the College website remains current

  • Coordinate 'User Acceptance Testing' on any new system developments, providing support to colleagues and external participating users to ensure the formal testing and smooth implementation of any changes to the LLP

Candidate Description

  • Previous experience working on an IT Service Desk

  • Developed IT skills with proven knowledge of Microsoft Office with a focus on Office365, Active Directory, password resets, account onboarding ETC

  • Experience working in a ticketing system environment

  • Applies knowledge of business to day-to-day activities

  • Understands team function and how it fits in overall College

  • Is a team player, open to others' views

  • Adapts communication style to situation

  • Communicates effectively and openly, ensuring key messages are cascaded and everyone's views are heard

Employer Description

My client is a leading royal college who are looking for a helpdesk analyst to coordinate the management and continuous development of the College Lifelong Learning Platform., Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.