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IT Service Desk Analyst (12 mths FT)

Job Description

Job Description

Reporting to the Service Desk Team Leader, you will join a team of IT analysts, providing first line technical support to users both on-site, and remotely.

Although we will train and familiarise you with our systems, you will need to be an experienced service desk analyst to be successful in this role. Excellent communication skills are essential, you must have the ability to troubleshoot and resolve technical issues in person, via written communications, and over the telephone.

Receiving calls from users, and working through incidents raised on our ticketing system, you are responsible for providing fast and effective technical support. Using a methodical and logical approach, you will diagnose and resolve varying infrastructure, hardware and software related issues. You will also contribute to our growing knowledge library, by writing your own knowledge articles and user manuals.